Broken Tile Replacement in Downers Grove / Bolingbrook

Chuck is absolutely wonderful and I would highly recommend using him. I purchased an old home to renovate and ran into a lot of contractor issues Chuck was the person who continued to show up every time. He was extremely professional and dedicated to helping me make sure my floors turned out perfect. He put in a lot of person care to ensure everything turned out exceptionally.

I would certainly recommend Footprints to everyone. Chuck and his team were the best. Floors were done in a timely manner and the finished product is amazing.

Chuck is personable and he did an amazing job on our floors as well as going out of his way to make sure I was happy

I am happy to share my review on Footprints Floors. This week I had some hardwood repair under my dishwasher that had leaked. A few boards had to be replaced and I met with Chuck to discuss the project. Chuck is very knowledgeable and came by to assess the extent of damage after I moved the old dishwasher. He worked hard to match the hardwood as best he could. The floors are 25 years old but you can see the nice job he did in the attached picture. In addition he touched up a spot that had a cracked hardwood board and you can't even see the repair!! Kyle came out to do the actual job and he was thorough and really cleaned up after he was gone. I plan on having Chuck and his team replace my laundry room floors and 2 upstairs bathroom floors in 2025 with porcelain hardwood tile and expect that the craftsmanship I see on this small project will be shown once again. They really take pride in their work and it shows. I highly recommend this company to all those who want to know that their floors will be done correctly, look great and will last for years to come.

Chuck and his team did a superb job with repairs to an old floor with many missing and damaged boards and did a great job with the refininshing where there was a lot of stains. They were responsive, on time, on budget and very conscientious and it was clear they wanted it to look great at a competiitive price. I highly recommend them and would hire them again!

Good communication and timeliness - on time for the estimate - called to adjust job arrival time. Did nice job on small entryway tile removal and replacement. May use again for other flooring projects and recommend to others also.

Chuck and his crew where very professional, cleaned up all scraps and left the area very clean.

Chuck was very thorough with explaining the whole process and his team did a great job of refinishing our wood floor.

Chuck knew exactly what to do for my damaged hardwood floors.He was, above all, professional, knowledgeable, and made my options easy to choose with very low costs! I will definitely use Footprints Floor again as well as highly recommend them to all my friends and colleagues..

We are thrilled with our relationship with Footprints Floors. Both Chuck William the ower, and Kyle, his installer, have exceeded our expectations. We started with a small project to replace our master bath floor due to a toilet leak. The leak was missed by the original installer who did a new shower and floor and returned to address the leak with a new wax ring. Thanks to Chuck and Kyle they discovered a faulty sewer flange which was repaired by Stephen's Plumbing. Both agreed, if missed, we could have been looking at a new floor and posible family room ceiling. Happy with the initial project we gave Footprints new issues to solve: a leaking hall bath shower and defective broken tiles in our family room and kitchen, with no spare tiles. Chuck did the caulking and grouting to seal the hall bath leaks, and cleaned the harvested tile, and Kyle laid the new foyer flooring while harvestimg the extra tiles for the repairs. The results are outstanding. We had initially contacted another vendor for the project who ghosted us (possible the job was to small for their taste). Our win!

Professional quality service at a good price! Chuck and team believe in customer service and making sure you get what you paid for. Thanks again team!

I’ve NEVER had more of an amazing experience than with Footprints Floors, particularly with Mr. Williams. He helped me cut through the multitude of choices that I often find overwhelming with ease to come up with a choice that enhanced the beauty of my home in a way I never thought possible. Thank you, Charles. My home is beautiful, my wife is happy and I have a new appreciation for customer service!

Fast, informative, professional, above and beyond

Chuck and team listened to our vision to update what was a very uneven and thin-- 3" concrete slab floor in our basement. Its a nearly 100yo converted root cellar. He gave us options and contingency plans-- all things were considered! He wasn't quite familiar with the finished look we requested, but he did a lot of research and pulled it off! The install team was great. We love the result.

I cannot say enough about Chuck and staff. We have had a-lot of contractors do work for us over the years and i have to say that footprints have by far exceeded all our expectations. They did an amazing job on our wood floor refinishing and really stand behind their work! Chuck is very professional and courteous unlike most contractors we have dealt with in the past. You can hire them without concern. They truly are worth it!

We recently had the pleasure of working with Chuck and Kyle from Footprint Flooring of the Western suburbs. They were professional, fast, and their work was of high quality. Chuck came by to look at our floors and spent a good amount of time explaining everything in detail that was needed to repair our floors and made sure all of our questions were answered. I was so pleased with the outcome of our flooring. We had our LVP floor repaired and it truly looks amazing. I would highly recommend Footprint Flooring to anyone looking to install or repair their floors. I called around to other flooring companies and I am so glad we chose FootPrints. I got the best vibe from them and now I know why. I can honestly say we are so happy and satisfied with our floors and would use them again.

Chuck and his team were very friendly and thorough. Spent a lot of time answering my questions and explaining things for my peace of mind. The job was done right the first time! Pricing was comparable to other companies in the area, didn’t have to pay more for top-quality work. Thanks, Chuck!

I would highly recommend Footprints if you are looking for flooring work. In our instance we had frozen water pipes that burst and damaged a 4x5 swath of our hardwood flooring. Footprints came out promptly to evaluate the damage and proposed it’s solution. We actually thought we would have to replace a lot more of the floor area than we ended up replacing. Footprints was able to lace the new wood into the existing hardwood and when the work was finished, I could not tell any difference. They matched it perfectly. Footprints was extremely competent, polite and neat. I also found their rate to be very reasonable especially given the high quality of the work. I found the owner of the company dusting in our powder room with a duster after the work was complete! I highly recommend Footprints Flooring.

Chuck is an outstanding business man very polite and charged a fair price. Kyle did an outstanding job on my bathroom floor and I would definitely hire these guys again!!!

Footprints floors did an excellent job restoring my hardwood floors. The floors were in exceptionally bad condition prior to their restoration. They restored my hardwood floors to an almost new state. The hardwood floors are now absolutely gorgeous! I cannot recommend them highly enough for all work they did at a fair price. Thank you!